HughesNet Satellite Internet Complaints

HughesNet aims its advertising campaigns at people who are unable to get cable or DSL. Life out in the country is great but there are many places where folks just can't get DSL or cable. The only alternatives are dial-up or satellite, meaning that satellite is the only choice if you really need to use your Internet connection.

Notice that HughesNet doesn't say "We are better than DSL or cable!" or "The best high-speed you can get!" No, they say "Don't settle for dial-up, get your net via satellite!"

If you have any choice at all avoid satellite internet. Read about the complaints and problems with HughesNet customer service. Remember, and this is the scary part, HughesNet IS THE SATELLITE PROVIDER. All others are 'middle men' and lease service from HughesNet satellites.

"When you call them up on the phone you will get someone in another country who can barely even speak English. You have to repeat what you are trying to say over and over and they usually still cant understand. I can barely understand what they are saying either. I have went to the Hughesnet website and contacted them with my complaints several different times – but not once have they ever replied back!" - Unhappy Customer with no choice Hughesnet is a Terrible Company with Terrible Service

"My main gripe with HughesNet is their over subscribing. When we move out to the country and got this service Apr of 2010, I knew from the get-go that it was going to a far cry different experience from the Comcast internet service we had when we lived in town. But I said, hey 1.5 Mbps shouldn’t be all that bad. I regularly perform speed test. We never even get anywhere near that speed. Just before typing this I checked and it was 55.25 KBps. The best we’ve ever gotten is 225 KBps." - b1lancer

"I have been with Hughes Net for about a year, nothing but problems. I have contacted them so many times it is not even funny. I have reported them to the FCC, Attorney General and they wrote them and said that the problem had been resolved.

Took months to get a service man out and he replaced the modem, but the problem is not the equipment at your home the problem is with the shortage of power to supply all the new customers that they are adding by their false promise of HIGH SPEED." - dondavis2010 Hughesnet Reviews and Complaints

"There is no real "customer service" and the only way to lodge a complaint is through the Hughes Net site and you will get a call from India within 24 hours from a person that is quite obviously reading from a list and has no command of the English language. I am seriously considering joining the class action suit that is in progress for false advertising, unfair billing practices and cancelation fees and not being able to provide the bandwidth that was sold." Reviews of HughesNet Satellite Broadband

"Hughesnet has been charging my debit card for 6 months. I never signed up or received service from them. I have contacted them by phone, email, and live chat on two occasions. They say they will call back but never do. I requested a supervisor and they said there is not one available. I requested written confirmation the refund would be processed." - Joe of Charlotte, NC May 8, 2011 Consumer Affairs HughesNet Satellite Complaints

"Hughes Net Blatant Lies,crappy customer service,money rackets,hughesnet sucks Internet" - Madison North Carolina Rip Off Report HughesNet Satellite Complaints

"I found out the hard way (running a very small business at home), that even with the professional plan, there is 425MB download limit per day on this service. THAT was never pointed out to me as part of "fair service usage". Once you hit that limit, your internet service dies..." - Shirley HughesNet Complaints